What is HENOYRA™?

HENOYRA™ is a nail care accessories brand specializing in manicure tool sets for personal nail grooming and everyday care.

HENOYRA™ is owned and operated by Xuzhou Junxianglan Trading Co., Ltd., which manages this official online store and provides customer support services.

Who operates the HENOYRA™ website?

HENOYRA™ is owned and operated by Xuzhou Junxianglan Trading Co., Ltd.

The company is responsible for managing this website, providing customer support, and operating the HENOYRA™ online store.

How can I contact HENOYRA™?

Email: service@henoyra.com
Phone: +86 151 7789 1536
Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

What products does HENOYRA™ offer?

HENOYRA™ offers manicure and nail care tool sets. Depending on the selected product, a set may include tools for nail trimming, shaping, or other personal grooming tasks.

Please review the individual product page for the exact contents, materials, dimensions, and available options.

How do I use the tools in my set?

Each tool should be used only for its intended purpose. Review the product description and any instructions provided with your selected set before use.

Follow the applicable cleaning, drying, and storage guidance. If you are unsure about a tool or its intended use, contact our support team for product information.

Can product appearance vary slightly?

Yes. Manufacturing characteristics, lighting conditions, and different device displays may cause slight differences in color, finish, or appearance.

If your item appears defective or materially different from its description, please contact our support team with your order details and relevant photos.

How long does shipping take?

Estimated delivery is 3–7 business days after shipment. Order processing takes place before dispatch and is separate from this delivery estimate.

Delivery progress may vary depending on the destination, transportation conditions, and other external factors. Please review our Shipping Policy for complete details.

Will I receive tracking information?

Available tracking information will be provided after shipment so you can follow delivery progress. Please allow reasonable time for the carrier to update tracking details after dispatch.

If tracking does not update for an extended period, please contact our customer support team.

What should I do if my delivery has an issue?

If your package experiences an unusual delay or delivery issue, please contact service@henoyra.com.

Include your order number, tracking details if available, and a description of the issue so our team can review the situation.

Can I request a return?

You may request a return for an eligible product within 30 calendar days after delivery.

Items should generally be unused, in their original condition, and complete with included tools and accessories. Please review our Return & Refund Policy for eligibility requirements.

Contact our support team before sending any item back.

How do I request a return?

Email service@henoyra.com and include:

• Your order number and the email address used at checkout
• The product name and selected set
• The reason for your return request
• Relevant photos or supporting information when necessary

Our team will review your request and provide further instructions. Please do not send a return to our registered business address unless specifically instructed.

When will I receive my refund?

Eligible refunds are processed within 7–10 business days following receipt and review of an approved return.

The time it takes for funds to appear in your account may depend on the processing procedures of your payment service provider or financial institution.

How is my personal information handled?

HENOYRA™ respects customer privacy and handles personal information according to our Privacy Policy.

We take reasonable measures designed to protect customer information, although no online transmission or storage method can be guaranteed to be completely secure. Please review our Privacy Policy for more information.

Can I update my information after placing an order?

If you need to correct order information, please contact our customer support team as soon as possible.

We will review your request and provide available assistance. Changes may not be possible once an order has been processed or dispatched.

Where can I find your store policies?

Our main policies are available through the website navigation and footer links, including:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Terms and Conditions
• Terms of Use

Please review these pages for detailed information about our store and services.